Refund policy
Refund & Return Policy
At GalaxyGlow, we want you to be fully satisfied with your purchase.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at:
Please note that returns must be approved before being sent back. Items returned without first contacting us will not be accepted.
If your return is accepted, we will provide instructions on how and where to send your package.
You can always contact us for any return-related questions at:
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Non-Returnable Items
Certain types of items cannot be returned, including:
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Perishable goods
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Custom or personalized products
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Personal care goods
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Hazardous materials, flammable liquids, or gases
Please contact us if you have questions regarding your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get the item you want is to return the original item and place a new order separately once the return is approved.
European Union 14-Day Cooling Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
To qualify, the item must be unused, unworn, with tags, and in its original packaging, along with proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether your refund was approved.
If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that banks and credit card providers may require additional processing time.
If more than 15 business days have passed since your refund was approved, please contact us at: